General Questions
How long does it take to activate services? ?
Our VPS server plans are released instantly upon payment confirmation.
For dedicated servers in stock, the release time is 30 minutes within business hours and for servers out of stock, you must observe the delivery time provided on our website, if you are interested in any specific model, please contact our sales team for verification.
Is the support 24 hours?
Yes, below is our support table:
Monday to Friday - 24 hours:
Telephone 0800
Online Chat
WhatsAPP
Support Call
Email
Saturday, Sunday and holidays - 24 hours:
Support Call
Email
What is the difference between VPS vs Dedicated?
VPS servers are virtual servers that have a fraction according to the contracted plan of a dedicated server. The dedicated server has 100% of the contracted resources dedicated only to a single customer.
What is the guaranteed uptime?
Our uptime guarantee is 99.7% for all services offered.
How does the refund work?
Brazilian customers, who fit the concept determined by art. 2, caput, of the Consumer Defense Code, may request the cancellation of the contracted service, at any time, through the Subscriber Center. If the request is made within a period of up to 07 days, counted from the beginning of the contract, Tyna Host guarantees the full refund of the amounts paid, in the form of article 49 of the Consumer Protection Code..
How does DDoS protection work?
Our DDOS protection works inline, filtering all traffic in real time and instantly. It has a capacity of up to 200Gbps and it is possible to make adjustments according to the type of attack received. For more information see our terms of use.
VPS Servers in Brazil
What is a VPS server?
A VPS server in Brazil is a virtual machine available 24 hours a day, 7 days a week so you can host your website, system or application.
What is the difference between VPS vs Dedicated?
VPS servers are virtual servers that have a fraction according to the contracted plan of a dedicated server. The dedicated server has 100% of the contracted resources dedicated only to a single customer.
What operating systems are available?
We have a complete list of different operating systems, namely:
AlmaLinux
Centos 6.10
Centos 7.6
Debian 8
Debian 9
Debian 10
Debian 11
Ubuntu 18.04
Ubuntu 20.04
Windows Server 2012
Windows Server 2019.
If a different operating system is required, please consult our sales team about availability for installation.
Do VPS servers have a management panel?
Yes, our VPS servers have a complete control panel where you can perform different actions, such as:
Start/Shutdown/Restart
Reinstall
Access via VNC/KVM
Reset Password
Monitor resource usage
Is it possible to perform upgrades or downgrades?
Upgrades are possible according to the availability of space on the Virtualization NODE where your VPS server is allocated. If there are no resources available, we release a new server with the new plan chosen, so that the data can be migrated and only after that we remove the previous server.
Unfortunately, it is currently not possible to perform downgrades, it is necessary to purchase a new plan and carry out the data migration.
How does DDoS protection work?
Our DDOS protection works inline, filtering all traffic in real time and instantly. It has a capacity of up to 200Gbps and it is possible to make adjustments according to the type of attack received. For more information see our terms of use.
Dedicated Server in Brazil
What is a dedicated server?
It is a physical server where you will have full Administrator/Root access and will be able to run any application that does not violate our terms of use or local legislation.
What is the difference between VPS vs Dedicated?
VPS servers are virtual servers that have a fraction according to the contracted plan of a dedicated server. The dedicated server has 100% of the contracted resources dedicated only to a single customer.
What operating systems are available?
On dedicated servers you can request the installation of any desired operating system, be it Linux or Windows.
Is it possible to perform upgrades or downgrades?
Yes, you must check in advance with our sales team the availability for upgrade/downgrade on your server.
How does DDoS protection work?
Our DDOS protection works inline, filtering all traffic in real time and instantly. It has a capacity of up to 200Gbps and it is possible to make adjustments according to the type of attack received. For more information see our terms of use.
Colocation and Connectivity
How does the colocation service work?
When contracting a colocation service, the customer is responsible for sending the equipment (server) to be used in our premium infrastructure.
The installation can be carried out by the client himself when accessing our infrastructure or through our remote-hands service, which is an unlimited service included in the colocation plans where the client requests our technical team to physically intervene the server for assembly , reboot, installation or similar.
How does the connectivity service work?
Through the neutral connectivity service, any customer, ISP or operator will be able to connect to the main operators in the market or PTT-SP PIX through the cross-connect service in our datacenter. See below some of the operators available:
Open X (AS263444)
Forte Telecom (AS263009)
Cogent (AS174)
Link 10 (AS262428)
Tuddo Telecom (AS268696)
Telecom Italia Sparkle (AS6762)
GlobeNet (AS52320)
Level 3 (AS3356)
Durand do Brasil (AS22356)
Flys Interativa (AS28663)
Hurricane Eletric (AS6939)
IX-SP PIX: SP4
IX-RJ PIX: CIRION
IX-FORTALEZA PIX: GLOBENET
How long does it take to activate the services?
colocation services are generally available within 120 minutes of contracting. For connectivity services consult your sales consultant about activation time.
What is the guaranteed uptime?
Our uptime guarantee is 99.7% for all services offered.